Returns

Not satisfied? Then we are happy to take it back.

With every order, you have a 30-day trial period after receiving your order, so you have plenty of time to review and assess the product.

The right of withdrawal and reflection period

Every customer has the right of withdrawal. The right of withdrawal gives the customer the right to return the purchase without reason, within the set period of at least 14 days, with a full refund of the purchase amount.

At Backerz, we have decided that we want to implement a standard period of 30 days because we believe you should have the time to test the effect and quality of the product. We do this because we fully stand behind our products and are convinced that if you truly needed the product initially and it fits your body, you won't be able to live without it.

Het gebruiken van de zitbal van Backerz tijdens het werken

Costs

"In addition to the extra time you get, we have also made returning products free. Nowadays, this is often taken as 'standard' because online giants like bol.com always do this, but it does mean that we have to pay the shipping costs both ways for our customers. That quickly adds up to more than 12,- euros."

"Why do we say this? We appreciate it when our customers are aware of this. We gladly take it upon ourselves because it is a part of our service and also because we believe that the products are good and therefore there are few returns, but that does not change the fact that costs have to be incurred and that vans have to drive for all these packages."

Refund

'If we have received the item in good condition, your payment obligation is canceled. Have you already paid? Then we will refund you. This happens twice a week after checking the returns or 14 days after you have registered the return.'
 

When can you return a product?

  • Het product is niet beschadigd of kapot, compleet en in de originele verpakking.
  • The product does not meet your expectations within 30 days of receipt.
  • The product has become defective within the warranty period.

Would you prefer to return your order? That is of course possible. It's very simple, just click the button below and follow the steps to return your product.